FAQ

Please email us at support@tubbytails.com with your order number as soon as possible if you wish to cancel your order.

We will then check in our warehouse if your order has already been processed or if a cancellation is still possible.

If the cancellation is possible, you will of course receive a refund. The refund will be processed through your previously used payment method.

All our customers automatically receive an order confirmation after placing an order.

If you still have not received an order confirmation, there is a very simple reason. There must have been a small error when typing in your data. But this is not a problem.

Just send our support an email to support@tubbytails.com, they will take care of your request as soon as possible and give you a feedback if your order was successful.

Of course you can also change your data directly.

We usually pack everything in one package.

However, if a product is missing, please contact our customer support and we will do our best to find a customer-oriented solution.

Changing the order is only possible if it has not yet been processed and shipped.

Please contact our support team as soon as possible. Our support team will take care of each problem individually.

The mail address is: support@tubbytails.com

Standard shipping takes 4 to 7 business days, express shipping 2 to 3 business days (Saturday, Sunday & holidays are not business days).

We not only value quality in terms of production. No, also with the dispatch we attach importance to it!

That is why we ship our orders only with reputable shipping companies.

Yes, once your order has been shipped by us, you will receive an email from us with a tracking number and tracking link.

If your order was delivered according to the tracking number, but you did not receive the shipment personally, please check the tracking again.

You can see from the tracking if your shipment was dropped off at a certain location or if your shipment was possibly delivered to a neighbor.

If you still can't find your shipment, just contact us at support@tubbytails.com and we will make sure that you receive your order as soon as possible.

You can pay with all common payment methods: PayPal, credit card, Transfer, Klarna (invoice), GooglePay, ApplePay.

After your order you will automatically receive an invoice from us by email.

If this is not the case, you can simply send us a short email to support@tubbytails.com with your order number. We will then send you the desired invoice for your order.

If you want to return something, please write a message to our support team first.

Someone from our team will take care of your request as soon as possible.

The mail address is:
support@tubbytails.com

Write to our support team first and someone will take care of it. Unopened items can go back within 30 days of delivery.

On top of that, the Groomy carries our 100-Day Calm Bath Guarantee: use it for a hundred days, and if bath time is not calmer than it was, we will make it right.

You do not need to do anything else for your refund.

Once we have received and processed your return, you will be conveniently refunded via the payment method you used.

Any dog up to 44 lb (20 kg). The eight leg openings come in two sizes, 2.8 and 2.2 inches across, so you pick the holes that match his legs. It works from a dachshund to a labrador.

His legs go through the openings, so his body rests on the mesh and his paws hang free below. Nothing pulls on his neck and there is no leash. He can shift his weight but he cannot get the leverage to jump, and most dogs stop trying after the first minute.

Over the bathtub, in a shower tray, or outside on the lawn with a garden hose. The four rubber feet hold on tile and on grass. Folded it is 2.8 inches deep and fits behind a door.

Yes. It connects to any standard garden hose and to a normal shower hose, so you can use it in the bathroom in winter and in the garden in summer. Fill the built-in tank with shampoo once and the foam comes out mixed with the water.

It runs on a whisper motor, quiet enough that most dogs lie still through the whole paw. It grinds instead of clipping, so the nail comes out smooth and round rather than split.

The formula is tear-free and works on every coat type, from short to double coated. A coin-sized drop is enough per wash. If your dog is under treatment for a skin condition, ask your vet first.

The Groomy, the Shower Gun, the Absorbent Towel and the Nail Grinder. Free with it: both digital guides, a bottle of Dog Shampoo and the Grooming Brush. The Full Kit ships free.